Policies

Admissions Policy

King George International Business College – Canada TESOL Centre (KGIBC-CTC) is dedicated to providing accurate information and advice to our students to ensure they make informed decisions about their programs. Our admission criteria are well publicized on our website, in student orientation packages, and at the front of each campus. Students are provided with the following policies before entering into any contract: Program Outline, Admissions Policy, Tuition & Refund Policy, Withdrawal Policy, Dismissal Policy, Attendance Policy, Dispute Resolution/Grade Appeal Policy, Prior Learning Assessment Policy, Language Proficiency Assessment Policy, and Work Experience Policy (if applicable). Admissions criteria are applied consistently by our knowledgeable admissions staff members, entrance exam invigilators and interviewers. Our entry assessment tools and admission requirements ensure students have the required language competencies (see Language Proficiency Assessment Policy), and the basic knowledge, skills and abilities to achieve program outcomes. Admission requirements may not be waived by either the student or KGIBC-CTC and all changes to the admission requirements shall be communicated clearly and in writing to all parties concerned.

 

All Students:

To Attend KGIBC-CTC, Students Must Provide Proof Of One Of Following Entrance Requirements:

  • A Secondary School Diploma (Grade 12); Or Equivalent, From A School Where English Is The Language Of Instruction

  • Administration (TESOL-Adv. & ABM Students Must Have Minimum English 12 Score Of 70%); OR

  • Completion Of An Undergraduate Degree From A School Where English Is The Language Of Instruction; OR

  • Be 18 Years Of Age Or Older On The Program Start Date AND Pass The KGIBC-CTC Entrance Exam

 

International Students:

To Attend KGIBC-CTC, All International Students Must Pass The KGIBC-CTC Entrance Interview And Provide Proof Of One Of The Following Language Proficiency Requirements:

  • A Recognized International English Language Equivalency Test Score, (For TESOL, An English Linguistics Degree Or Equivalent May Also Be Accepted); OR

  • A Pass On Our Entrance Exam; OR

  • Meet One Of The Following English Language Proficiency Requirements:

    PROGRAMTOEFL CBTTOEFL IBTTOEICIELTSCompleted Level At KGIC
    Customer Service Professional 132 53 550 4.5 3
    Advanced Customer Service Professional 132 53 550 4.5 3
    Business Management 173 61 650 5.5 4
    Advanced Business Management 197 71 750 6.0 5
    Interpreting & Translation 173 61 650 5.5 4
    TESOL Advanced 213 79-80 850 6.5 -
    TESOL 173 61 650 5.5 4

Should a student fail the Entrance Exam or Entrance Interview, he/she may not retake it again until a period of three weeks has passed. This three-week period may only be waived at the Director's discretion.

 

Additional Program Requirements:

  • TESOL for Children, TESOL for Middle School, TESOL for Adults, and TESOL for Test Preparation Prerequisites: KGIBC-CTC TESOL, TESOL-Advanced, or any proven equivalent teacher training program certification.

  • Advanced Business Management: A current resume, two years of post-secondary education and one year of work experience is recommended.

  • For TESOL for Children and TESOL for Middle School; a police record check (Schedule F) must be obtained prior to practicum.

  • For TESOL Advanced.: All TESOL Advanced candidates are required to take a separate "TESOL-Advanced-specific" interview. To apply to TESL Canada for TESL Canada certification, students must have a bachelor's degree (proven equivalency from foreign countries) & meet the language requirements set by TESL Canada.

 

Appeals Policy

  1. Students who dispute an academic grade, be it for an oral or written exam, quiz, or project, have the right to submit an academic appeal.
  2. Students shall submit their academic appeal within 10 working days of having received the disputed grade.
  3. Students shall submit their reasoned and documented appeal to the College administrators (director and assistant director), with copies to the instructor and program coordinator.
  4. College administrators shall conduct a fair and thorough investigation into the facts alleged in the appeal, and may request additional materials from student and instructor or take oral depositions from the parties involved.
  5. The College shall notify the student of the option of bringing in a third-party mediator; this mediator may be an administrator of another campus or a member of management at our sister college KGIC.
  6. Students have the right to withdraw their appeal for personal reasons, in which case they shall immediately notify the College administrators in writing.
  7. The College guarantees that students can submit academic appeals in a context of fairness and transparency; at no point shall any pressure be applied to the student, either directly or indirectly, to withdraw their appeal.
  8. Before issuing a final opinion, the College administrators may propose to the student and instructor several alternative ways of solving the conflict. This approach cannot, however, create the perception of contravening Article 7 above.
  9. The College administrators shall issue their opinion on the appeal within 5 working days of its submission and shall immediately notify the student and instructor in writing.
  10. Should the student, or instructor, reject the opinion of the College administrators, the latter shall refer the matter to the judgment of the senior management of the College. It is understood that this shall only be invoked as a measure of last resort, and that College administrators shall display the maturity and flexibility necessary to suggest a mutually agreeable solution.

Attendance and Punctuality Policy

At KGIBC-CTC, we believe that regular attendance, participation and work completion are necessary to successfully study a program. Late/absent students lose valuable learning time and can interfere with others’ learning. Our goal is to create the best conditions for learning and to prepare students for the work world.

Dismissal Policy

  1. Considering the gravity of this measure, the College shall act with utmost circumspection and due consideration of extenuating circumstances in dismissing any student.
  2. Prime reasons for dismissal shall be the student's failure to abide by our attendance and English Only policies.
  3. Apart from the above, management and individual coordinators shall have the authority to announce and duly post other grounds for dismissal, provided they can be reasonably construed as preventing effective campus or classroom management, e.g. disruptive classroom behaviour (eating, drinking, swearing), unauthorized use of alcohol or illegal drugs, violence against persons or property, possession of weapons, verbal abuse or intimidation, theft, and gambling.
  4. Unless circumstances warrant immediate dismissal (see Article 7), dismissal shall follow a three-step process of first written warning, second or final written warning, and dismissal from the College.
  5. Instructors are strongly advised to precede the first written warning with an unmistakable verbal warning.
  6. Instructors and coordinators shall be allowed reasonable leeway to exercise their best professional judgment in applying this dismissal policy. They shall confer with colleagues and management when any situation can be considered borderline.
  7. Dismissal of co-op or practicum students who have been fired by their host organization for due cause shall be subject to a joint decision by College management and the practicum/co-op liaison. In case of disagreement, the decision of College management shall prevail.
  8. Immediate dismissal shall only be considered in a situation of evident physical risk to instructor and/or other students. In this particular case, the instructor shall notify College management and administration without delay and submit a written report within 2 working days.
  9. At any point in the dismissal process, the student shall have the right to invoke the College dispute policy. In this instance, the dismissal policy shall be suspended and the dispute policy shall be allowed to follow its normal course, up to and including third- party arbitration.
  10. Changes in the dismissal policy shall be clearly communicated to all staff and students on campus. Changes in the dismissal policy shall be effective immediately, though not retroactively.

Dispute Resolution Policy

  1. The student must express the details of the dispute in writing.
  2. The Academic Director or Program Coordinator will review the student's complaint.
  3. The Academic Director or Program Coordinator will try to resolve the dispute with the student within 10 days of the formal complaint.
  4. If a consensus is reached, the Academic Director or Program coordinator shall provide a written record of the decision.
  5. If a consensus cannot be reached, the matter will be turned over to the Director and Vice President.
  6. If a consensus cannot be reached, the student has the right toseek third party arbitration.
  7. The decision of the Arbitrator will be final, and will be provided to both parties in writing.

English Only Policy

One Warning

  • 1 day suspension and assignment

Two Warnings

  • 1 day suspension and assignment

Three Warnings

  • 1 week suspension
  • loss of practicum or co-op privileges
  • possible expulsion (refund according to KGIBC-CTC Refund Policy)

When

  • ANYTIME

Where

  • Inside KGIBC-CTC building and surrounding areas, including sidewalks, parking area & smoking areas

British Columbia - Tuition Refund Policy

Tuition Refund Policy

  1. Written Notice

    a) To initiate a refund, written notice must be provided:

    1. By a student to the institution when the student withdraws, or
    2. By the institution to the student where the institution dismisses a student.
    3. The written notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or other verification is available that indicates the date on which the notice is delivered.
    4. The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered.

  2. Refund Entitlement

    a) Refund entitlement is calculated on the total tuition fees due under the contract, less the applicable non-refundable application or registration fee. Where total tuition fees have not yet been collected, the institution is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due under the contract.

    b) If the institution has received fees in excess of the amount it is entitled to under the student contract, the excess amount must be refunded.

  3. Refund policy for students:

    a) Refunds before the program of study begins:

    1. If written notice of withdrawal is received by the institution less than seven (7) calendar days after the contract is made, and before the commencement of the period of instruction specified in the contract, the institution may retain the lesser of 5% of the total tuition fees due under the contract or $250.
    2. Subject to subsection (a) (1), if written notice of withdrawal is received by the institution thirty (30) calendar days or more before the commencement of the period of instruction specified in the contract, and more than seven (7) days after the contract was made,the institution may retain the lesser of 10% of the total tuition fees due under the contract, or $1000.
    3. Subject to subsection (a) (1), if written notice of withdrawal is received by the institution less than thirty (30) calendar days before the commencement of the period of instruction specified in the contract, and more than seven (7) days after the contract was made, the institution may retain the lesser of 20% of the total tuition fees due under the contract, or $1300.

    b) Refunds after the program of study starts:

    1. If written notice of withdrawal is received by the institution, or a student is dismissed, within 10% of the period of instruction specified in the contract, the institution may retain 30% of the total fees due under the contract.
    2. If written notice of withdrawal is received by the institution, or a student is dismissed, after 10% and before 30% of the period of instruction specified in the contract, the institution may retain 50% of the total fees due under the contract.
    3. If a student withdraws or is dismissed after 30% of the period of instruction specified in the contract, no refund is required.

  4. Other Refund Policy Requirements

    a) Where a student is deemed not to have met the institutional and/or program specific minimum requirements for admission, the institution must refund all fees paid under the contract, less the applicable non-refundable application or registration fee.

    b) Where a student withdraws or is dismissed from their program, they are entitled to 100% refund of any as-yet to be received consumables that have been pre-paid.

    c) Where an institution provides technical equipment to a student, without cost to the student, and the student withdraws or is dismissed, the institution may charge the student for the equipment or use of the equipment on a cost recovery basis, unless the student returns the equipment unopened or as issued within fourteen (14) calendar days.

    d) Refunds owing to students must be paid within thirty (30) calendar days of the institution receiving written notification of withdrawal and all required supporting documentation, or within thirty (30) calendar days of an institution's written notice of dismissal.

    e) Where the delivery of the program of study is through home study or distance education, refunds must be based on the percent of the program of study completed at the rates specific to KGIBC-CTC Refund Policy.

Privacy Policy

1. Personal Information

The Personal Information Protection Act and the Freedom of Information and Protection of Privacy Act, (the "Act") govern the way private sector organizations collect, use, disclose and secure personal information , and applies to campuses (or students) in British Columbia, Ontario and Nova Scotia. Personal information means all information about an identifiable individual, but does not include business contact information such as the name, position, business telephone, e-mail, and fax numbers of an individual.

2. Privacy Policy

At KGIBC-CTC we are committed to respecting your right to privacy. We acknowledge the sensitivity of personal information which may be provided to us in the course of our business. We recognize our responsibility for ensuring the confidentiality and security of your personal information in our custody and control. Ensuring the accuracy of your personal information is our joint responsibility. We conduct our business in compliance with the terms of the Act. This Policy outlines in general terms the principles the Company applies in protecting the personal information of current, past and prospective students and customers that comes within our custody or control.

3. Student/Customer Information

We collect student/customer personal information for the following purposes:

  • to provide education and training services;
  • to provide career counselling and program selection services;
  • to assist students in securing funding for education and training programs;
  • to facilitate student career placement opportunities;
  • to maintain financial and business records related to the provision of these services.

We limit the collection of personal information to that which is necessary for identified purposes and as permitted by law. Examples of personal information we may collect in order to provide these services to students or prospective students include: name, home address and telephone; identification verification numbers such as birth date, social insurance, driver's license, etc; marital and family status; income sources; citizenship or immigration status; educational history; transcripts of marks; diplomas; attendance records; all video images; medical status where relevant to a course or placement; financial records relating to tuition payment, educational funding and student loans; employment history, post-graduation employment and references. We do not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law.

4. Security

We recognize KGIBC-CTC's obligation to protect personal information in our custody or control by means of security safeguards appropriate to the sensitivity of the information. These may include taking appropriate and reasonable steps on a technological, contractual, administrative or physical security basis to protect personal information against risks such as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction.

5. Retention

We retain personal information only as long as necessary for the fulfillment of the purposes for which it was collected, or as required or permitted by law.

6. Accuracy, Access & Questions

We take steps to ensure that personal information is as accurate, complete and up-to-date as necessary for the purposes for which it is used. However, accuracy is a joint responsibility. Students and customers are encouraged to update their personal information as necessary. The Act permits individuals to access their personal information under our custody or control, and information on how their personal information is being used or disclosed by us, including the names of the individuals and organizations to whom their personal information has been disclosed by us. We will respond to all such requests in compliance with the Act. The law permits individuals to request correction to errors or omissions in their personal information in our custody or control. KGIBC-CTC will respond to all such requests in compliance with the Act.

Contacting Us

If you have any questions regarding this Policy, or if you wish to request access to, or correction of, your personal information in our custody or control, please contact our Executive Director at Pender/Vancouver campus. If you have a concern with respect to our handling of your personal information, we invite you to contact our Executive Director in writing, setting out the reasons for your concern. If, after our Executive Director has reviewed and responded to your concern you remain dissatisfied, you may wish to contact the Office of the Information and Privacy Commissioner at:

P.O. Box 9038 Station Provincial Government Victoria, B.C. V8W 9A4

Tel: (250) 387-5629 Fax: (250) 387-1696

Sexual Harassment Policy

KGIBC-CTC and KGIBC do not tolerate sexual harassment of any kind. Indeed, the institution regards sexual harassment as unacceptable behaviour that is subject to a wide range of disciplinary measures, including dismissal or expulsion from KGIC. All members of the KGIBC/KGIBC-CTC community have a responsibility to ensure that the school’s working and learning environment is free from sexual harassment. Directors bear the primary responsibility for encouraging and maintaining a working and learning environment free from sexual harassment. They are free to act, and should act, on this responsibility, whether or not they are in receipt of individual complaints. It is the obligation of Directors to be familiar with this policy and, where appropriate, to undertake training, in order to ensure that they are able to fulfill these responsibilities.

PRIOR LEARNING ASSESSMENT POLICY

Respectful and Fair Treatment of Students/Staff Policy

Contact

200 - 789 W. Pender Street
Vancouver, BC, Canada
V6C 1H2

Phone: 604-683-7528
Fax: 604-683-7609

Mon to Thurs: 8:00 am - 5:30 pm
Friday: 8:00 am - 4:30 pm (PST)

Contact